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The Gelagen Money-Back Guarantee
Sixty days from the day you pay, opened bottles included. Below is the entire sequence, the awkward parts included rather than skipped.
What The Guarantee Says
| Window | 60 days from the date of payment |
|---|---|
| Opened bottles | Accepted |
| What is refunded | The product price you paid |
| Return postage | Paid by you |
| Original shipping | Generally not refunded |
| Bonus guides | Digital, and yours to keep |
Why Opened Bottles Matter So Much Here
This is the clause that turns a returns policy into a guarantee, and with a skin product it matters more than with almost anything else.
A policy that accepts only sealed bottles is a change-of-mind window. It is worthless for a supplement whose entire premise is that it takes a skin turnover cycle to do anything, because you cannot find out whether it works without opening it and taking it for weeks.
The Timing, Worked Out Properly
This site keeps saying twelve weeks is the honest verdict point. Sixty days is eight and a half weeks. Those two numbers need reconciling rather than glossing over, so here it is plainly.
Week eight is two full skin turnover cycles and it is enough to know whether anything is moving. If at day fifty you have taken the gummies every day, compared your photos, and nothing whatsoever has changed — not your nails, not how your skin feels — that is a fair moment to claim. If something is clearly moving and you want to see where it lands, carry on to week twelve knowing you have made that choice with your eyes open.
What you should not do is start the return on day fifty-nine. The window runs from the payment date, and a claim opened at the last minute leaves no room for a postal delay.
How To Claim
- Find your order number. It sits in the order email that reached you a few minutes after payment.
- Write to the seller who took the payment rather than to us. Reply to that email, or use the support address printed on it.
- Request a returns reference and the address to send to. Posting bottles off before you have those two things is the classic reason a refund drags on.
- Post them back, half-used and empty ones as well, and pay for tracking. Arguing about a parcel nobody can show was delivered is a losing position.
- Hold on to the tracking reference until the money is back.
How Long A Refund Takes
Two things run in sequence. The parcel has to arrive and be processed, typically a few working days after delivery. Then the refund travels back through the card network, usually another three to ten working days depending on your bank.
What Could Go Wrong
- No return authorisation. Ask before posting, always.
- Untracked postage. Spend the extra dollar.
- Bottles thrown away. Empty bottles are still part of the claim, so nothing goes in the bin until you have made up your mind.
- Wrong seller. This promise binds the seller you actually paid, and nobody else. Buying through a marketplace reseller puts you outside it entirely.
Who Handles It
The seller does, under the terms shown at the checkout at the moment you paid. Those checkout wording is the version with legal force, and it overrides anything written on this page. This site can describe the process and point you at the right inbox; it cannot open a case, issue a refund or see an order.
Answers
More On 60-Day Guarantee
The questions this page raises most often.
How long is the Gelagen guarantee?
Sixty days, and the clock starts the moment your card is charged rather than the day the box lands.
Are opened bottles accepted?
Yes. That is what makes it a real trial window for a product that needs weeks to show anything.
Who pays return postage?
You do. What comes back to you is what you were charged for the bottles.
Do I keep the bonus guides?
Yes. Downloads cannot be posted back, so they simply stay with you.
The site says twelve weeks but the guarantee is sixty days. Why?
Week eight is two full turnover cycles and enough to know whether anything is moving. Decide around day fifty rather than day fifty-nine, so a postal delay cannot cost you the claim.
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The Gelagen 60-Day Money-Back Guarantee
Sixty days from the day you pay, and opened bottles are accepted. Skin needs a full turnover cycle before anything is fair to judge, so the window is deliberately longer than the twelve weeks we ask you to give it. If your skin has not changed, send the bottles back and claim the product cost. The whole process, including who pays return postage, is on the guarantee page.
Start Your First Bottle Of Gelagen
Two gummies a day, a page here for every vitamin inside them, and two months to send it back if your skin does not agree.
- Two gummies daily, before a meal
- Six skin vitamins, all named on the label
- Free US delivery on the 3 and 6 bottle packs
- Sixty days to return it, opened bottles included